The following is a chronology of experiences in the areas of Information Technology. Click here for a complete chronological view in all areas.
Technology Assistance Coordinator
Sept 2011 - Feb 2012
Provided seasonal support in TAC (Technology Assistance Center) for Victoria Secret, Bath and Body Works, La Senza, Henri Bendel and CO Bigelow. Supported Windows based corporate applications (Peoplesoft, AS400, Oracle), retail applications and mobile devices.
August 2010 - October 2010
Process student rosters into McGraw Hill's ConnectED system, identify errors in processing and streamline processes using Excel to format data and prevent errors. Seasonal assignment through Robert Half International as a consultant.
Membership Support Analyst
May 2009 - Feb 2010
Provide second level assistance to membership/retention specialists and take escalated calls if necessary.
Representative / Trainer / Manager
Aug 2005 - Feb 2009
Started as a tech support representative on the Verizon DSL project before serving as an Internal Support Analyst. Temporarily assigned to Accenture/AT&T to mentor and train agents for AT&T High Speed DSL in Argentina for a month and a half. Selected as part of the test group for Verizon Premium Tech Support before being transfered to Verizon FiOS for Fiber Optic communications support. Later became a trainer then a supervisor during the DSL to FiOS migration of the Teleperformance Columbus call center.